Terms & Conditions

General Conditions

This document contains the Terms and Conditions which apply to your use of the National Roads and Motorists’ Association Limited web site and NRMA iPhone app. In addition to the General Conditions set out in this document, there are also specific and additional terms and conditions, which form part of the General Conditions and govern your use of NRMA’s web site and the NRMA iPhone app. Since you are also bound to these specific terms and conditions, you should review them before using our web site or the NRMA iPhone app.

Membership Terms and Conditions effective 1 June 2011 (PDF 293KB/23 pages)
Latest updates
General Conditions
Publishing Guidelines
Competition Rules
Purchase of Goods – Terms and Conditions
Purchase of Tickets, Vouchers and Goods from Third Parties- Terms and Conditions
More4Members Terms and Conditions
Key Tag Return Service Terms and Conditions
Privacy Policy Statement
NRMA Motoring Blog Terms and Conditions

 

Latest updates

These terms and conditions were updated on Thursday 12th August 2010. Future changes will be notified in this section.

General Conditions

1. Conditions of use

1.1 This document contains the terms and conditions which apply to your use of the National Roads and Motorists’ Association Limited (‘NRMA’ or ‘we’) web site (‘web site’) and the NRMA Roadside Assistance iPhone application (‘NRMA iPhone app’). In addition to these General Conditions, there are also specific and additional terms and conditions, which form part of the General Conditions and govern your use of NRMA’s web site and the NRMA iPhone app. Since you are also bound to these specific terms and conditions, you should review them before using our web site or the NRMA iPhone app.

1.2 Your use of this web site and the NRMA iPhone app is governed by these terms and conditions (‘Terms’).

1.3 By participating and continuing to use this web site or the NRMA iPhone app you indicate your consent and agreement to these Terms.

2. Copyright and Trade marks

2.1 What you can do: All the material on this web site and the NRMA iPhone app is subject to the copyright of NRMA or its third party licensors. You must not reproduce any of the material contained on the NRMA iPhone app except that you may download a copy of the NRMA iPhone app to your mobile device used to access the material available from the NRMA iPhone app. You must not reproduce any of the material contained on this web site except that you may:

a.download a copy of this web site to the local hard drive of the computer used to access the site; and

b.print extracts (hard copies) of this web site, but only for your personal use.

2.2 What you cannot do:
Copy any of the material on this web site or the NRMA iPhone app or otherwise incorporate into or store in any other web site, electronic retrieval system, publication or other work in any form

2.3 The NRMA logo is a registered trade mark of NRMA. Other trade marks may be displayed on the web site or the NRMA iPhone app from time to time. These may belong to third parties. Nothing displayed on the web site or the NRMA iPhone app should be construed as granting any licence or right of use of any logo or trade mark displayed on the web site or the NRMA iPhone app, without the express written permission of the relevant owner.

2.4 We encourage you to provide links to the website.  While you may use the name “mynrma.com.au” in the text of any such link, you may not use the NRMA logo or any of our other trademarks without our prior written consent.

3. Conduct

3.1 You must not use this web site or the NRMA iPhone app for any purpose that is unlawful or prohibited by these Terms. You agree to abide by all applicable laws and regulations and codes of conduct.

3.2 In particular, you agree not to:

a.use this web site or the NRMA iPhone app to disparage, defame, abuse, harass, stalk, threaten or otherwise offend others;

b.publish, distribute, email, transmit or disseminate any material which is unlawful, obscene, defamatory, indecent, offensive or inappropriate;

c.engage in or promote any surveys, contests, pyramid schemes, chain letters, unsolicited emailing or spamming via the web site or the NRMA iPhone app;

d.impersonate any person or entity; or

e.upload, post, email, transmit or otherwise make available using the web site or the NRMA iPhone app any material that you do not have a right to make available under any law or contractual obligation or which contains viruses, or other computer codes, files or programs designed to interrupt, limit or destroy the functionality of other computer software or hardware.

3.3 NRMA retains the right at all times to monitor, retain or disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request.

4. Disclaimers

4.1 The information contained on this web site and the NRMA iPhone app is for general information purposes only. You must not rely on any statement contained in this web site or the NRMA iPhone app without taking specialist advice. While we endeavour to ensure the accuracy and completeness of the information contained on this web site and the NRMA iPhone app, we make no warranties and accept no responsibility for any loss or damage you may suffer as a result or your reliance on any part of it.

4.2 In particular, we make no representations or warranties and exclude all liability:

a.in relation to any of the material of this web site or the NRMA iPhone app (including any as to the quality, accuracy, completeness or fitness for any particular purpose of such material);

b.in relation to any material, resources or content of any other web site included in, referred to on, or accessed by a hyperlink through this web site or the NRMA iPhone app (‘Third Party Web Site’). We do not endorse or approve the material of any Third Party Web Site, nor will we have any liability in connection with any of Third Party Web Site howsoever arising; or

c.that this web site, the NRMA iPhone app or any of their material is virus free. You should take your own precautions in this respect and we accept no responsibility for any harmful code that may be introduced into your system by using this web site or the NRMA iPhone app.

5. Access

Although we will do our best to provide constant, uninterrupted access to this web site and the NRMA iPhone app, we can not and do not guarantee this. We accept no responsibility or liability for any interruption or delay.

6. Privacy

Use of any personal data that you provide to us is governed by our Privacy Policy Statement.

7. Links and other third party materials

In this section 7, “Content” means any information that may be generated or encountered through use of this web site or the NRMA iPhone app. It includes data provided by or obtained from Third Parties.

Certain Content, components or features of this web site and the NRMA iPhone app may include materials from third parties and/or hyperlinks to other web sites, resources or Content, including web sites, Content and material which includes authorised or licensed NRMA branding. Because NRMA may have no control over such third party sites and/or materials, you acknowledge and agree that NRMA is not responsible for the availability of such sites or resources, and that NRMA does not endorse or warrant the accuracy of any such sites or resources, and shall in no way be liable or responsible for any Content, advertising, products or materials on or available from such sites or resources. You further acknowledge and agree that NRMA shall not be responsible or liable in any way for any damages you incur or allege to have incurred, either directly or indirectly, as a result of your use and/or reliance upon any such Content, advertising, products or materials on or available from such sites or resources.

8. NRMA iPhone App

8.1 Use of location-based features and services
NRMA, its partners and licensors may provide certain features or services through the NRMA iPhone app that rely upon device-based location information. To provide such features or services, where available, NRMA its partners and licensors may collect, use, transmit, process and maintain your location data, including the real-time geographic location of your device, and you hereby agree and consent to NRMA’s and its partners’ and licensors’ collection, use, transmission, processing and maintenance of such location data to provide such services.

In addition, by enabling and/or using any location-based services or features within the NRMA iPhone app, you agree and consent to NRMA collecting, using, processing and maintaining information related to your membership, and any devices using the location based services or features of the NRMA iPhone app, for purposes of providing such location-based service or feature to you. Such information may include, but is not limited to, your membership number, device ID and name, device type and real-time geographic location of your device at time of your request. You may withdraw this consent at any time by not using the location-based features or by turning off the Location Services settings (as applicable) on your device.

When using third party services that use or provide location data as part of the NRMA iPhone app, you are subject to and should review such third party’s terms and privacy policy on use of location data by such third party services. Any location data provided by the NRMA iPhone app is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate, time-delayed or incomplete location data may lead to death, personal injury, property or environmental damage. NRMA, its partners and licensors do not guarantee the availability, accuracy, completeness, reliability, or timeliness of location data or any other data displayed by the NRMA iPhone app.

The features of the NRMA iPhone app using your location data are intended for your personal use only, to assist in identifying your approximate location and the availability of nearby businesses which may be of interest to you. The location based services of the NRMA iPhone app are not intended or suitable for use as an emergency locator system.

8.2 Updates
As part of the NRMA iPhone app, you may from time to time receive updates to the NRMA iPhone app which may be automatically downloaded and installed to your device. These updates may include bug fixes, feature enhancements or improvements, or entirely new versions of the NRMA iPhone app. You agree that NRMA may automatically deliver such updates to you as part of the NRMA iPhone app and you shall receive and install them as required.

8.3 Google Maps Service Use of the Google Maps service (which is included within the NRMA iPhone app) is subject to the following additional terms: Google Maps Terms of Service and Google Maps Legal Notices.

9. Advertising

Individual advertisers are solely responsible for the content of any advertising material which is submitted to us or which we obtain from them and which is published on the web site or the NRMA iPhone app, including ensuring that it complies with relevant legislation. We accept no responsibility for the content of any advertising material published on this web site or the NRMA iPhone app.

10. Liability and Indemnity

10.1 Certain State and Commonwealth legislation, including the Trade Practices Act 1974 (Cth), imply warranties or conditions or impose obligations which cannot be excluded, restricted or modified except to a limited extent. These General Conditions do not purport to exclude any statutory rights available to you and must in all cases be read subject to those statutory provisions.

10.2 You will indemnify us if we suffer any loss or damage or incur any costs in connection with your breach of these Terms or any other legal obligation by you or your use of or conduct on the web site or the NRMA iPhone app.

10.3 To the extent permitted by law, our liability for breach of any implied warranty or condition which cannot be excluded is restricted, at our option, to:

a.in the case of services supplied or offered by us:

i.the re-supply of those services; or
ii.the payment of the cost of having those services re-supplied; and

b.in the case of goods supplied or offered by us:

i.the replacement of the goods or the supply of equivalent goods; or
ii.the repair of the goods; or
iii.the payment of the cost of having the goods replaced; or
iv.the payment of the cost of having the goods repaired.

10.4 You agree that in no circumstances will we be liable to you for any indirect, incidental, special and/or consequential losses or damages (including any loss of profits) in connection with:

a.the use of or access to, or any inability to use or access, the web site, the NRMA iPhone app or any material on the web site or the NRMA iPhone app;

b.unauthorised access to or alterations of your transmissions or data;

c.statements or conduct of any third party on the web site or the NRMA iPhone app; or

d.any goods purchased through this web site or the NRMA iPhone app.

11. General

11.1 Variations: These Terms may be varied from time to time. You will be notified of any changes here.

11.2 Applicable law: These Terms will be governed by and construed in accordance with the laws of the state of New South Wales, Australia.

11.3 Contact Details: Please contact our Digital Team should you have any technical issues regarding this web site or the NRMA iPhone app.

11.4 All contents of the NRMA web site and the NRMA iPhone app are copyright © 2005 National Roads and Motorists’ Association Limited and / or our licensors. All rights reserved. 

Publishing Guidelines

1. Contributions

1.1 The area of this web site where users can contribute material is the NRMA motoring blog.

1.2 Further information about this area may be found on the appropriate part of the web site.

2. Contributed Material

2.1 All copies of user contributed material, including text, images and photos (‘Material’), becomes the property of NRMA.

2.2 If you wish to submit Material to the web site, you agree to do so on the additional terms and conditions set out in this clause 2.

2.3 NRMA reserves the right to do any of the following:

a.select Material to be displayed on the web site;

b.remove any Material at any time;

c.amend, alter, edit or delete any Material you submit without any right of attribution to you; and

d.use any photos submitted as Material in any way that NRMA sees fit.

2.4 In submitting Material, you:

a.warrant that that any Material you submit is your own work and that you own all intellectual property rights in it; and

b.warrant that any Material you submit for publication or which is published on the web site is not obscene, defamatory, offensive or otherwise illegal.

2.5 When contributing Material to the web site, you must not include:

a.information that helps sell, buy, solicit or offer goods, services, shares or other commodities including any phone numbers, mail or email addresses or URLs;

b.personal information, or the personal details of others such as phone numbers, mail or email addresses;

c.offensive or otherwise unsuitable images of a sexual or other inappropriate nature;

d.spamming, flaming or typing in ALL CAPS;

e.advertising or promotion of external URLs, competitions, sites or products;

f.gratuitous swearing, profanity or spiteful remarks;

g.reference to, or provide links to illegal activities including but not limited to insider trading, ramping/hyping stocks, defamation, vilification, pornography, racial or sexual slurs, drug use;

h.false or misleading or deceptive information; or

i.misinformation or rumour.

2.6 When contributing Material to the NRMA motoring blog the additional NRMA Motoring Blog Terms and Conditions also apply.

3. Liability for Material

3.1 Any opinions expressed in Material are those of the users.

3.2 NRMA:

a.is not responsible for, and does not accept any liability in respect of, any Material; and

b.does not check the content or accuracy of any Material.

4. General Condition

In addition to these Publishing Guidelines, NRMA’s General Conditions govern the use of NRMA’s web site.

Competition Rules

1. General

Unless otherwise stated, these Competition Rules apply to all competitions conducted on the web site or the NRMA iPhone app. However, in certain cases additional or different rules may apply. Those will be published at the time of the relevant competition.

2. Who may enter

2.1 All entrants must be residents of Australia.

2.2 There is no age restriction on entry unless otherwise stated in the particular rules for an individual competition. However, if you are under 18 years of age you will need to obtain one of your parent’s consent before entering particular competitions. If this is the case, the specific rules for a particular competition will make this clear as well as indicating how such consent should be obtained and communicated to NRMA.

2.3 Employees of, or contractors to, NRMA or any of its agencies involved with this competition, or members of the immediate family of such employees and contractors, where ‘immediate family’ means spouse, de facto spouse, parent, child (including an adopted or step child), and sibling (including any person adopted by a parent), whether or not they live in the same household as the employee/contractor, are not eligible to enter.

2.4 By participating, entrants agree to be bound by these rules.

3. How to enter

Details of how to enter a particular competition will be published at the same time as each competition is run.

4. Selection of winners

4.1 Details of how each winner is selected will be published at the same time as each competition is run.

4.2 The judges’ decision is final and no correspondence will be entered into.

5. Prizes

5.1 Details of the prizes (including approximate value and how many prizes are available in each competition) will be published at the same time as each competition is run. However, the actual contents of the prize may vary due to availability.

5.2 All prize values include any GST. NRMA takes no responsibility for any variations in prize values. The prizes are not transferable, exchangeable or redeemable for cash.

5.3 Certain State and Commonwealth legislation, including the Trade Practices Act 1974 (Cth), imply warranties or conditions or impose obligations which cannot be excluded, restricted or modified except to a limited extent. These Competition Rules do not purport to exclude any statutory rights available to you and must in all cases be read subject to those statutory provisions.

5.4 To the extent permitted by law, NRMA excludes any liabilities for any loss or damage whatsoever (whether in contract, tort (including negligence), equity or under statute) which is suffered (including but not limited to direct, indirect, incidental, special and/or consequential losses or damages (including any loss of profits)) or for personal injury suffered or sustained, as a result of taking the prize.

6. Winner notification and publication

6.1 The winner of any particular competition will be notified by email, using the details provided in his or her entry. The winner will then be asked to provide their name and address so that the delivery of the prize can be arranged.

6.2 All reasonable efforts will be taken to contact prize winners. If a prize remains unclaimed for a period of more than 3 months after notification to the email address supplied, it will be subject to an unclaimed prize draw and subject to any directions from a government authority.

7. Ownership of entries

All material submitted to this web site or the NRMA iPhone app and all intellectual property rights in those materials, including all competition entries, become and remain the property of NRMA.

8. Publicity

By participating, the winners consent to the use of their name and their winning entries for promotional and marketing purposes and agree to participate in reasonable promotional activities as requested by NRMA.

9. General Conditions

In addition to these Competition Rules, NRMA’s General Conditions govern the use of NRMA’s web site and the NRMA iPhone app.

Purchase of Goods - Terms and Conditions

1. All information about the goods on this web site and the NRMA iPhone app has been provided ‘as is’. Although we have endeavoured to provide information which we believe to be correct at the time of publication, all descriptions of the goods we publish are based on information supplied by or obtained from third parties. we make no representation or warranty that the information on the web site or the NRMA iPhone app including any descriptions of the goods is accurate, complete, reliable, current or error-free. We do not accept any liability relating to information provided by or obtained from third parties.

2. Prices and availability of goods are subject to change at any time without notice. Discounted prices are only for Members of Australian Partner Motoring Associations. The NRMA reserves the right to correct pricing errors at any time. In the event we discover a pricing error, we will attempt to notify you as soon as possible about the error and, if you decide against the purchase, we will process a refund for the item or items in question.

3. Unless otherwise indicated on this web site or the NRMA iPhone app, all goods available for purchase are priced in Australian Dollars and inclusive of GST.

4. The goods offered on this web site or the NRMA iPhone app are only available to persons who are capable of entering into a legally binding contract with the NRMA. Without limiting the foregoing, by utilising this web site or the NRMA iPhone app to place an order, you warrant to the NRMA that you are 18 or more years of age and that you are authorised and able to make payment in the manner selected by you. You also warrant to the NRMA that all information given by you to the NRMA through this web site or the NRMA iPhone app (including your name, contact and address details, credit card details) are correct.

5. No contract for the purchase of goods will be formed until your order has been accepted by us by sending you a Receipt Number. The contract will be deemed to be formed at the time and place where you receive our acceptance. We reserve the right to reject your order for any reason. You warrant that any purchase made by you from us is not for the purpose of commercial resale.

6. Payments can be made with valid credit cards (Visa, Mastercard, Bankcard) via our secure payment gateway.

7. Our aim is to hold stock or have immediate access to the goods available for sale on-line. However the availability of goods may change from time to time as unforseen supply problems or unexpected demand may occasionally result in stock being unavailable. While NRMA is not liable for any loss or damage whatsoever arising from failure to deliver or delay in delivery of any goods, we will work with you and our suppliers and partners in an attempt to find a satisfactory resolution if such a situation arises.

8. All goods purchased from NRMA’s web site or the NRMA iPhone app are delivered by a freight carrier. The risk of loss and title for the goods pass to you upon our delivery to the carrier. We do not ship to addresses outside Australia.

9. Most deliveries will occur between 5 and 10 business days after acceptance of an order, unless we notify you of other arrangements. These delivery times are a general guide only and NRMA accepts no responsibility for delays in delivery where such delays are beyond our control.

10. Warranty and Liability

10.1 These Terms and Conditions and the Laws of New South Wales, Australia, apply to all transactions for the purchase of goods through this web site or the NRMA iPhone app. No conditions or warranties apply or are given unless expressly set out in the Terms and Conditions. NRMA does not exclude any rights and remedies available to you in terms of the Trade Practices Act (Cth) or any similar State or Territory legislation in relation to the provision by us of any goods or services via the web site or the NRMA iPhone app which cannot be excluded, restricted or modified. Otherwise we exclude all conditions and warranties which may be implied by law.

10.2 To the extent permitted by law, our liability for breach of any implied warranty or condition which cannot be excluded is restricted, at our option, to:

a.the replacement of the goods or the supply of equivalent goods; or

b.the repair of the goods; or

c.the payment of the cost of having the goods replaced; or

d.the payment of the cost of having the goods repaired.

Damaged goods must be advised by phone, fax or email within two days of receipt otherwise claims under these Terms and Conditions will not be investigated or accepted.

10.3 You agree that in no circumstances will we be liable to you for any indirect, incidental, special and/or consequential losses or damages (including any loss of profits) of whatever nature (whether in contract, tort (including negligaence), equity or under statute) in connection with any goods purchased through this web site or the NRMA iPhone app.

11. Returns

11.1 If the product sent to you

a.does not comply with the product you ordered, or

b.does not comply with the description of the product on our web site or the NRMA iPhone app, or

c.is completely or partly damaged or faulty, or

d.is not complete or some parts are missing, please call our Call Centre, phone 1300 782 312, as you might have to return the good. Our Call Centre will inform you about the further procedures. We will pay or reimburse you for the reasonable cost of returning a product in these circumstances.

11.2 Returns must be sent in the original packing.

11.3 Appropriate packaging must be used to ensure that no in-transit damage occurs.

11.4 All products must be returned in the condition that they were sent to you.

11.5 All returns will be inspected for authenticity prior to processing any refund.

11.6 You may be contacted to clarify any issues relating to the returned product.

Important: The original packing slip of the Carrier must be sent to us with the return package.

12. General Conditions

In addition to these Terms and Conditions for the purchase of goods, NRMA’s General Conditions govern the purchase of goods and the use of NRMA’s web site and the NRMA iPhone app.

Purchase of Tickets, Vouchers and Goods from third parties – Terms and Conditions

1. Links to Web Sites of, and materials from, Third Parties

In connection with the arrangement of reservations and the purchase of tickets, vouchers and goods, National Roads and Motorists’ Association Limited’s (‘NRMA’ or ‘we’) web site and the NRMA iPhone app contains materials, resources and Content (as defined below) from and hyperlinks to web sites operated by third parties (‘Third Parties’), including, web sites, resources, content and material which includes authorised or licensed NRMA branding (together ‘Third Party Sites or Material’). These Third Party Sites or Material may not be under the control of the NRMA and NRMA is not responsible or liable for any Third Party Sites or Material or any hyperlink contained in any Third Party Sites or Material.

In this section 1, ‘Content’ means any information that may be generated or encountered through use of this web site or the NRMA iPhone app. It includes data provided by or obtained from Third Parties.

2. Tickets and Vouchers purchased through ‘Tickets.com’.

Tickets and vouchers purchased through the linked web site ‘Tickets.com’ are sold by NRMA Travel Pty Ltd. (‘NRMA Touring Services’) as an agent for and on behalf of the party who presents the event or attraction, including a promoter or producer or venue as the case may be (the ‘Principal’). Any representations made by the Principal with reference to the event or attraction at any time and any associated complaints or claims arising thereon are the responsibility of the Principal and not NRMA Touring Services.

Tickets and vouchers sold through Tickets.com are subject to the Principal’s conditions of sale and also (to the extent that they are not inconsistent with the Principal’s conditions of sale) the following: Before purchasing tickets, carefully review event and seat selection. If an event is cancelled due to adverse weather or for any cause reasonably beyond the Principal’s control the Principal is not obliged to arrange a substitute service or event. Postage charges will not be refunded on cancellation of an event.

You must comply with the security arrangements for the event and the venue including bag and personal searches and prohibition of certain items such as knives, umbrellas, glass and alcohol. The Principal and NRMA Touring Services accept no responsibility for confiscated items.

3. Tickets, Vouchers and goods purchased through web sites of other Third Parties

NRMA and its related bodies corporate are not acting as sellers, nor as agents on behalf of Third Parties (other than Tickets.com), in connection with your reservation and/or purchase of tickets, vouchers or goods from Third Party’s web sites. Third Parties are not the agents of the NRMA and have no authority, express or implied, to bind the NRMA or to make any representations, warranties or statements on NRMA’s behalf. We are not a party to any transactions entered into between you and a Third Party.

Your purchase of tickets, vouchers and goods is governed by the specific terms and conditions of the respective Third Party as shown on the Third Party’s web site. Since you are bound to the Third Party’s terms and conditions, you should read them before purchasing a ticket or a voucher online.

You acknowledge and agree that your correspondence or business transactions with any Third Party, including any merchants or advertisers, found on or via NRMA’s web site, the NRMA iPhone app or services, including payment for and delivery of any goods or services, are solely between you and the relevant Third Party.

Where NRMA’s web site or the NRMA iPhone app provides the possibility to enter into legal transactions with Third Parties by linking to or using Third Party Sites or Material, the inclusion of the Third Party Sites or Material in or on NRMA’s web site or the NRMA iPhone app does not in any way imply a recommendation or an endorsement by the NRMA of the relevant Third Party, its products or services or any such Third Party Sites or Material.

4. Exemption of Liability

The NRMA is not responsible or liable for any monies paid in advance to a Principal or a Third Party by you or by the NRMA on behalf of you, if the Principal or the Third Party is unable to provide the service e.g. by default, insolvency, liquidation, change of ownership or operational difficulties or for any other reason.

The NRMA may dispatch tickets and vouchers on behalf of Principals and Third Parties. The NRMA is not responsible for any tickets once they have left our premises including tickets sent by post.

The NRMA is not liable and has no responsibility for any loss or damage caused by circumstances outside its control. The NRMA does not accept responsibility for any Principal or Third Party changing or withdrawing prices, details of products or services shown; all prices are subject to alteration without notice.

5. Discounted prices

Discounted prices are only for Members of NRMA Motoring & Services. Members will only receive the published discount when tickets are pre-purchased through Third Party Sites or Material.

All references to ‘NRMA Prices’ and ‘Members’ refer to NRMA Motoring & Services Members only. NRMA Motoring & Services is a trading name of National Roads and Motorists’ Association ABN 77 000 010 506.

6. Refunds

Certain State and Commonwealth legislation, including the Trade Practices Act 1974 (Cth), imply warranties or conditions or impose obligations which cannot be excluded, restricted or modified except to a limited extent. These Terms and Conditions do not purport to exclude any statutory rights available to you and must in all cases be read subject to those statutory provisions. To the extent permitted by law, tickets, vouchers and goods are not refundable by NRMA.

7. Privacy Policy

Information on how NRMA Motoring & Services and its related bodies corporate handle your personal information is explained in our Privacy Policy Statement.

You can obtain a copy of our Privacy Policy from our website. It contains information on how to access your personal information. You should contact relevant Third Parties for any copies of their privacy policy(ies) and for information on how they handle your personal information.

8. General Conditions

In addition to these Terms and Conditions, NRMA’s General Conditions govern the purchase of tickets, vouchers and goods and the use of NRMA’s web site and the NRMA iPhone app.

More4Members Terms and Conditions

1. These Terms are binding on you

These Terms and Conditions apply to your participation in the NRMA More4Members Loyalty Program, including your participation accessed via the More4Members web site or via the NRMA Roadside Assistance iPhone application (‘More4Members Program’). Your participation in our More4Members Program indicates your acceptance of these Terms and Conditions, and has the same force and effect as if you had actually signed these Terms and Conditions.

2. Understanding these Terms

In these Terms and Conditions:

  • “BusinessWise” means NRMA’s roadside assistance package for business in NSW and ACT
  • “Member ID” means the NRMA Member card and/or key fob issued to you
  • “Program Partner” means a person or organisation which has agreed to offer certain benefits to Members under the More4Members Program
  • “we”, “our”, “us” and “NRMA” means the National Roads and Motorists’ Association Limited ABN 77 000 010 506 trading as NRMA Motoring & Services; and “you” means the NRMA Member who is eligible to participate in the More4Members Program.

3. Changes in these Terms

We may vary these Terms and Conditions from time to time by updating our website. The revised Terms and Conditions will take effect when they are posted to our website. You will be notified of these changes here. Our website is located at More4Members or such other website we may use from time to time.

4. Participation in the More4Members Program

Under our More4Members Program, our Program Partners have agreed to provide you with benefits that may include discounts, upgrades or other offers.

Eligibility to participate is open only to individual persons and not open to corporate or BusinessWise Members. Your participation is at our discretion, and we may accept or revoke your eligibility at any time, including if you:

  • fail to comply with these Terms and Conditions or those displayed on a Member ID; or
  • cease to be a Member of NRMA.

5. Program Benefits

The benefits available under the More4Members Program are listed in the More4Members brochure, on our website, the NRMA Roadside Assistance iPhone application (NRMA iPhone app) and in other correspondence and advertising issued by us or by our Program Partners from time-to-time. We take reasonable care to ensure that information we publish in relation to the More4Members Program is accurate but do not accept any liability relating to information provided by or obtained from third parties. All descriptions of benefits we publish are based on information supplied by or obtained from Program Partners.

All benefits are subject to availability and other terms and conditions which may be imposed by Program Partners. All offers are subject to availability and cannot be used in conjunction with any other offer. These may be communicated by us on behalf of the Program Partner in the media outlined above or by the Program Partner. Unless otherwise stated, no benefit may be used in conjunction with any other offer.

The benefits are available to Members only and cannot be sold, transferred, assigned or otherwise dealt with except with the consent of NRMA and the relevant Program Partner.

To claim a benefit, you must communicate to the Program Partner that you are a Member and that you wish to obtain a benefit under the More4Members Program as follows:

  • If you contact the Program Partner by telephone, you must notify the Program Partner at the outset of the first telephone conversation that you are a Member requesting the benefits and provide your NRMA Membership number or Member ID number as required by the Program Partner
  • In a face-to-face transaction, you must present your Member ID; or
  • In a web-based transaction (including a transaction made via the NRMA iPhone app), you must enter your NRMA Membership number or Member ID number or other method of identification required by the Program Partner.

You may be required to telephone in advance or make a booking prior to attending a Program Partner’s business and claiming a benefit. Please refer to our “More4Members” brochure or More4Members website for any such special conditions.

6. Use of the Member ID

The Member ID is issued by NRMA and remains the property of NRMA. The Member ID is not transferable under any circumstances. If there is a validity period on the Member ID, the Member ID may be used only during that validity period. In the event of loss, theft or unauthorised use of your Member ID, it is your responsibility to advise us as soon as possible. You are liable for all use of the Member ID until we are notified of the loss, theft or unauthorised use of the Member ID. NRMA will not be liable for misuse of a lost or stolen Member ID or any unauthorised use of a Member ID.

7. Program Partners and Transactions

Under the More4Members Program, we arrange for Program Partners to offer certain benefits to Members. Program Partners are not the agents of NRMA and have no authority, express or implied, to bind NRMA or to make any representations, warranties or statements on our behalf.

We are not a party to any transactions entered into between a Member and a Program Partner (including a transaction made via the NRMA iPhone app) and are not responsible for any such transactions, but we reserve the right to monitor complaints and disputes.

We are not liable in any way for:

  • any use of your Member ID by another person
  • any failure by you to notify a Program Partner that you are seeking a benefit under the More4Members Program when purchasing goods or services
  • a Program Partner not offering or making a benefit available for any reason
  • a failure by a Program Partner to comply with the terms of any transaction entered into with you; or
  • the suspension and/or termination of the More4Members Program.

We make no warranties, whether express or implied and whether arising under legislation or otherwise, nor shall we be liable in any way in respect of the condition, suitability, quality, fitness or safety of any goods or services supplied under the More4Members Program to you by a Program Partner.

Any liability relating to the payment of tax, including GST, which arises from your participation in the More4Members Program by virtue of your purchasing any goods or services from a Program Partner, is your responsibility.

8. NRMA Invitation

By participating in the More4Members Program you consent to receive information from NRMA in relation to special promotions, including offers from a wide range of Program Partners from time to time. This information may be provided via mail, email, SMS or telephone. If at any time you no longer wish to receive special promotions, you may opt-out by contacting us in any of the following ways:

Member’s Obligations and Responsibilities

  • You are responsible for the use of the Member ID, and any breach of these More4Members Terms and Conditions.
  • You must not:
    • abuse or misuse the More4Members Program, any benefits, facilities, services or arrangements accorded to you as a result of the More4Members Program
    • act in any way which is likely to be detrimental to the interests of NRMA, Program Partners or the More4Members Program
    • supply or attempt to supply any false or misleading information, or make any misrepresentation to us
    • sell, assign, transfer or acquire, or offer to sell, assign, transfer or acquire any Program benefit other than in accordance with these Terms and Conditions; or
    • act in any way which, in our reasonable opinion, breaches or is likely to breach these Terms and Conditions or is inconsistent with the intent of these Terms and Conditions.

9. Member’s Obligations and Responsibilities

You are responsible for the use of the Member ID, and any breach of these More4Members Terms and Conditions. You must not:

  • abuse or misuse the More4Members Program, any benefits, facilities, services or arrangements accorded to you as a result of the More4Members Program
  • act in any way which is likely to be detrimental to the interests of NRMA, Program Partners or the More4Members Program
  • supply or attempt to supply any false or misleading information, or make any misrepresentation to us
  • sell, assign, transfer or acquire, or offer to sell, assign, transfer or acquire any Program benefit other than in accordance with these Terms and Conditions; or
  • act in any way which, in our reasonable opinion, breaches or is likely to breach these Terms and Conditions or is inconsistent with the intent of these Terms and Conditions.

10. Privacy

By using your Member ID in conjunction with the More4Members Program, you consent to:

  • the Program Partner collecting certain information relating to your transaction(s) and transferring it to us; and
  • the use of such information by us.

The information collected may include your Membership number, the date and time of your transaction and details of purchases, benefits obtained by you, and other information relating to the transaction (‘Transaction Information’). If you have a More4Members Program joint membership, you consent to your joint member also having access to your Transaction Information, your personal information and other account information relating to your membership and your participation in the More4Members Program.

All Program Partners are required to only use the Transaction Information for the purposes of the More4Members Program. We may use the Transaction Information for the purpose of administering the More4Members Program, tracking your use of the More4Members Program and providing a range of services relating to the More4Members Program.

We may also use the Transaction Information (together with other personal information collected from you) for the purpose of providing communications (including marketing) and specific services tailored for you. If you have already chosen not to receive marketing information from us, we will continue to abide by your wishes. If you wish to learn how to opt out of receiving marketing information, or to change your preferences, or to make an inquiry or complaint or to obtain a copy of our Privacy Policy, please read our full privacy statement.

Program Partners will not have access to your name and address unless you agree to provide it to them. We take no responsibility for any information you may give to any Program Partner. We are in no way responsible or liable for the acts or omissions of the Program Partners. You should therefore refer to the privacy policies of Program Partners for information on how they handle your personal information.

Where any of the above information comprises “Personal Information” under the Privacy Act 1988, it will be handled in accordance with our Privacy Policy. NRMA uses contractors, agents and suppliers to assist us in servicing you. These parties may require access to some of your personal or confidential information. In such cases we require these parties to maintain confidentiality and not misuse information. Examples of these parties include our computer system support companies.

11. Suspension or Termination

We may suspend or terminate your eligibility to participate in the More4Members Program and your use of the Member ID at any time, including if you:

  • do not comply with these Terms and Conditions
  • do not comply with the conditions of any product or service offered by a Program Partner or for the More4Members Program; or
  • cease to be a Member of NRMA.

In such circumstances, we may cancel and/or refuse to honour any Program benefits that have been redeemed by or provided to you.

Subject to applicable laws, we will not be liable to you or any third party for any loss or damage whatsoever suffered by any person as a result of any such suspension, termination or cancellation.

12. Warranties and Liabilities

Certain State and Commonwealth legislation, including the Trade Practices Act 1974 (Cth), imply warranties or conditions or impose obligations which cannot be excluded, restricted or modified except to a limited extent. These Terms and Conditions do not purport to exclude any statutory rights available to you and must in all cases be read subject to those statutory provisions.

To the extent permitted by law:

  • neither the NRMA, nor its licensors or employees or related bodies corporate, make any representations or warranties as to the accuracy, reliability, completeness, currency or timeliness of the More4Members Program, or any communications provided on or via the use of our website, the NRMA iPhone app or brochures;
  • NRMA excludes all conditions and warranties, express or implied by law (statutory or otherwise) and any liability for any loss or damage suffered in connection with the use of the More4Members Program; and
  • neither NRMA, nor its licensors or employees, accept any liability for any injury, loss or damage incurred by:
    • participation in the More4Members Program
    • use of or reliance on any benefits provided by the Program Partners in the More4Members Program (including negligence). If any law prohibits the exclusion of such liability, NRMA limits its liability, to the maximum extent possible, to the resupply of the relevant services or paying for the relevant services to be resupplied; and
    • you indemnify NRMA from and against any losses, damages, costs and expenses incurred by it in connection with your breach of these Terms and Conditions or any other legal obligation by you, or your use of or conduct in the Program.

13. Severability

Any term of these Terms and Conditions which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity or enforceability of the remainder of these Terms and Conditions are not affected.

14. Waiver

Our failure to exercise or enforce any one or more of our rights under these Terms and Conditions will not constitute a waiver of such rights unless such waiver is granted by us in writing.

15. Complaint Procedure

Any complaints you have in relation to a benefit offered by a Program Partner are between you and the Program Partner. Please contact the relevant Program Partner in such a case. If you wish to lodge a complaint about the More4Members Program then contact us directly via the contact details set out below.

16. Contact Details

If you wish to contact us please use any of the methods below:

  • mail: Strategic Alliance Manager
    More4Members
    9 George St
    North Strathfield NSW 2137
  • telephone: 13 11 22

17. General Conditions

In addition to these Terms and Conditions for the More4Members Program, NRMA’s General Conditions govern the use of NRMA’s web site and the NRMA iPhone app.

Key Tag Return Service Terms and Conditions

1. These terms are binding on you

These Terms and Conditions apply to your participation in the NRMA Key Tag Return Service. Placing your NRMA Key Tag on your Keys indicates your acceptance of these Key Tag Return Service Terms and Conditions, and has the same force and effect as if you had actually signed these Key Tag Return Service Terms and Conditions.

2. Definitions

In these Key Tag Return Service Terms and Conditions:

  • “Available Subscription Package” means our products: Premium Care, Classic Care, Traveller Care, Club Care and Taxi Membership.
  • “Key tag Return Service” means the service offered by us to Members which involves us attempting to return lost Keys to the Member owner.
  • “Keys” means your keys which have a registered NRMA Key Tag securely attached and also includes any other objects securely attached to the keys.
  • “Member” means any person or entity who has agreed to become a Member of the NRMA, whose name is entered on the NRMA Register of Members, and who subscribes to any of the Available Subscription Packages.
  • “NRMA Key Tag” means the NRMA key tag containing:
    • a barcode which, when swiped by us, reveals your Personal Details; and
    • our details for a third party to contact if they locate your lost Keys.
  • “Personal Details” means your name, date of birth contact telephone number and contact postal address which must be known by us for the return of lost Keys.
  • “Subscription Package” means our products: Premium Care, Classic Care, Basic Care, Traveller Care, Club Care and Taxi Membership.
  • “Subscription Year” means the current valid year of a Member’s Subscription Package.
  • “we”, “our” and “us” means the National Roads and Motorists’ Association Limited ABN 77 000 010 506 t/a NRMA Motoring & Services (NRMA).
  • “you” means the Member who is eligible to participate in the Key Tag Return Service.

3. Changes in these Terms and Conditions

We may vary these Key Tag Return Service Terms and Conditions from time to time by updating our website. The revised Terms and Conditions will take effect when they are posted to our website. You will be notified of these changes here. Our website is located at http://www.mynrma.com.au/ or such other website we may use from time to time.

4. Key Tag Return Service rules

These Key Tag Return Service Terms and Conditions apply in respect of the Key Tag Return Service provided or to be provided by us to you:

4.1 You must promptly inform us if your Personal Details change.
4.2 The Key Tag Return Service may improve the probability of your lost Keys being returned. However, we cannot guarantee that your lost Keys will be returned to you. We will not be liable for being unable to return your Keys to you.
4.3 If you lose your Keys you must contact us as soon as possible to alert us that your Keys are lost.
4.4 If we are contacted by a third party who has located your lost Keys we will endeavour to arrange for your Keys to be returned to you as quickly as possible by either:

a.requesting the third party drop the lost Keys off at an NRMA branch and arranging for you to collect them from that branch;

b.requesting the third party drop the lost Keys off at an NRMA branch and arranging for the lost Keys to be returned to you;

c.arranging for the third party to courier the lost Keys to us and then arranging for them to be returned to you; or

d.by any other method we consider safe and appropriate.

4.5 NRMA will contribute a maximum of $30 (inc. GST) in a Subscription Year for the cost of your utilisation of the Key Tag Return Service.

4.6 You authorise us to do anything which is reasonably necessary or desirable either to carry out the Key Tag Return Service or to comply with any applicable regulations. You agree to ratify and confirm everything lawfully done by us in the exercise of such authority.

5. NRMA invitation

By participating in the Key Tag Return Service you consent to receive information from us in relation to special promotions. This information may be provided via mail, email, SMS or telephone. If at any time you no longer wish to receive special promotions, you may opt-out by contacting us in any of the following ways:

6. Privacy

By using the Key Tag Return Service, you agree to us collecting, storing, using and protecting your personal information in accordance with our Privacy Policy and amended by NRMA from time to time. Our Privacy Policy includes information about safeguards in place for your personal information and sets out how we manage your personal information.

7. Suspension or termination

We may suspend or terminate your eligibility to participate in the Key Tag Return Service and your use of the NRMA Key Tag at any time, including if you:

  •  do not comply with these Key Tag Return Service Terms and Conditions;
  • cease to be a Member.

8. Limitation of liability

Certain State and Commonwealth legislation, including the Trade Practices Act 1974 (Cth), imply warranties or conditions or impose obligations which cannot be excluded, restricted or modified except to a limited extent. These Key Tag Return Service Terms and Conditions do not purport to exclude any statutory rights available to you and must in all cases be read subject to those statutory provisions.

To the extent permitted by law, we will not be liable to you or any third party for any loss or damage whatsoever suffered by any person as a result of any such suspension, termination or cancellation.

9. Indemnity

NRMA is not liable to you in contract, in tort (including negligence) in equity, under any statute (to the extent permitted by law) or otherwise for, or in respect of, any direct, indirect, incidental, special and/or consequential losses or damages (including any loss of profits) suffered by you or any other person in connection with the Key Tag Return Service, including any loss or damage arising out of any breach or other act or omission of these Key Tag Return Service Terms and Conditions.

10. Severability

Any term which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity or enforceability of the remainder of these Key Tag Return Service Terms and Conditions is not affected.

11. Waiver

Our failure to exercise or enforce any one or more of our rights under these Key Tag Return Service Terms and Conditions will not constitute a waiver of such rights unless such waiver is granted by us in writing.

12. Contact details

If you wish to contact us please use any of the methods below:

13. General Conditions

In addition to these Terms and Conditions for the Key Tag Return Service, NRMA’s General Conditions govern the use of NRMA’s web site.